Indira Gandhi International Airport (IGIA) has become world’s second airport in the “highest category” on Million Passengers Per Annum (MPPA) basis. According to a report of the Airport Council International (ACI), over 40 MPPA passengers flew in 2016. IGIA has been ranked second after the Incheon International Airport in South Korea on the basis of the sheer passenger volume.
“The Airport Service Quality (ASQ) rate of Delhi International Airport limited (DIAl) has been also increased by the ACI. The ASQ was 4.96 in 2015 while it stood at 4.99 in 2016,” said an official of Delhi International Airport limited (DIAl).
Prabhakara Rao, Chief Executive Officer of DIAl, said, “As we witness robust growth, we look forward to strong collaboration and support of airport stakeholders as well as our passengers.” “We are now geared to undertake the expansion works at Delhi Airport. The Master Plan-2016 of IGIA will further enhance the experience of our passengers and create new benchmark for the aviation community worldwide” said Rao.
Rao further said that being the airport of the national capital, the expectations and aspirations of passengers are quite high. “We have trained a considerable number of almost 50,000 airport staff in about 3,000 training sessions in various disciplines to provide best facilities and services to the passengers”, he added
Angela Gittens, Director General, ACI World, said that the ACI proudly recognizes these accomplishments and we look forward to seeking more effective, efficient and profitable ways of serving the flying public together.”
It may be noted that in 2011, the airport had achieved the position of world’s number 2, which it retain for three consecutive years till 2013.
“In 2014 IGIA was ranked no-1 across the globe in the 25-40 MPPA category and retained the rank in 2015 with score of 4.96 in ASQ survey on scale of 1 to 5,” a statement from DIAl stated.
IGIA has 128 destinations out of which 68 are international while there are 60 domestic destinations. The airport is served by 11 domestic and 51 foreign carriers. And IGIA is the first airport to host and sustain commercial A-380 Airbus planes and A 350 flight and records 1124 flight movements a day.