With the arrest of 21 people, the Delhi Police on Sunday claimed to have busted an illegally run international call centre in West Delhi’s Naraina involved in allegedly duping UK-based citizens by posing as revenue and custom officials of that country. According to Urvija Goel, the Deputy Commissioner of Police (DCP), west district, the employees at the call centre in Naraina Industrial Area approached UK-based citizens through phone service over the Internet (VoIP) and posed as HMRC (Her Majesty’s Revenue and Customs, United Kingdom) officials who then duped them claiming that discrepancies were found in the audit of their income tax.
“The call centre was raided on June 3 after some information was received by Naraina SHO Sameer Srivastva, following which a team was constituted and 21 employees at the centre, including a floor manager, two supervisors and 14 agents were caught,” said the DCP. “During interrogation, it was revealed that these fraudsters were engaged in using illegal techniques, VOIP calling, by passing the legal International Long Distance (ILD) Gateways and thus causing wrongful loss to government exchequer and wrongful gain to themselves,” said the DCP. “They used costly softwares and cheated UK-based citizens on the false pretext of income tax frauds and violations of government regulations,” said the DCP.