In a bid to improve productivity and efficiency of its employees, the Delhi Jal Board (DJB) on Friday organised an interactive session with its senior officials and discussed the ways to bridge the gap between consumers and the entity.
"These employees are the contact point for consumers. Thereby bridging the gap between the consumers and the entity is vital. The purpose of the meeting was to improve relations with the consumers. Employees were also advised to address the queries of consumers regarding billing and the ongoing schemes of the DJB for smooth and transparent functioning of the entity," a senior official of the DJB said.
Delhi Water Minister and Chairman of Delhi Jal Board, RP Gautam addressed the meter readers and meter inspectors.
Appreciating the hard work of the field staff, the Minister said, "The role of meter readers is very crucial as they work as a link between DJB and its consumers," he said.
He also congratulated senior's officials of the DJB for developing an innovative solution to meet the water needs of the residents of Delhi. However, he reiterated that any kind of malpractice related to billing will not be tolerated and strong measures will be adopted to stop such a practice.