To facilitate the passengers who often lose their belongings at the Delhi Airport, the Central Industrial Security Force (CISF) had launched an application “Umang”.
Till 2015, the CISF was running a “lost and Found web application” on its official website, to assist passengers who left behind their valuables at the airport. While the website received great applause, the agency came up with the idea to create an application which will also add features like tracking facility.
Hemendra Singh, CISF PRO said, “In the web version of this application, it did not consist the facility to raise a complaint or request by user but instead had to wait for Airports to upload the items found at their respective Airports on this Web Application.”
In a bid to launch digitally innovative venture, the CISF felt a need to make this application more citizen centric and include a two way communication process where people can easily approach and register their complaints/request for their lost items. Moreover, the system needed to be so effective and robust. The request is uploaded immediately having wider range with immediate response.
The EDP Cell of CISF in collaboration with UMANG team of National e-Governance Division (NeGD) has developed a Mobile Application of “lost and Found” as well as Technical Consultancy. The main advantage of this mobile version is that passenger can directly register complaints etc and get status of the complaint immediately. In this application user can also request for technical consultancy.
The application works on three principles- lost and found items, tracking complaint or request status and technical consultancy in security and fire services, the CISF’s website had the CISF was awarded with “FICCI SMART POlICING AWARD” in the category of “Other Policing Initiatives” for launching this initiative. In 2017, by using the CISF website, property worth 50.05 crores was reclaimed and in 2018 till date, property worth Rs.5.49 crores was restored to the passengers.