Nimrat Kaur received a lunchbox full of chocolates as an apology from a cab service provider
Service providers often fail to deliver their promises but when the client is high profile, they know how to win hearts. Recently, actor Nimrat Kaur expressed her anguish on Twitter after Easy Cabs failed to send her a cab at Mumbai airport. On February 21, Kaur tweeted, “A no-show for my airport drop. Was stranded with no responsibility taken or information given in time...so disappointed with #Easycab!”
As the cab service providers came across the Tweet, they not only apologised but also sent the actor a letter and a lunchbox full of chocolates. Nimrat, who shot to global fame with her movie The lunchbox, also appreciated the move on Twitter.
“One of the best apologies ever! A letter and chocolates in a lunchbox...almost wished for a repeat #Easycab no show !!” she tweeted.
Here is the text of the letter that Easy Cabs sent Kaur:
Dear Nimrat
Hope your trip to Delhi was relaxing, warm and delicious. We’d like to apologise once again for the unfortunate lapse on your way to Mumbai airport. We’ll do our best to make sure there are no sequels. Here’s a little something to make up for that fateful Friday.
As promised, your next ride is on us. We appreciate your acting as well as your patience.
Have a great flight back.