During the lockdown period, NDMC strived to increase the number of online services to facilitate the citizens as well as its employees, thereby eliminating the need for them to physically come to NDMC offices. Several IT-based initiatives through technology intervention for strengthening of e-Governance and m-Governance during to improve efficiency and effectiveness in providing Civic Services to citizens in an equitable, non-discretionary and transparent manner were introduced.
NDMC has introduced 49 Online Services on the NDMC website to facilitate the citizens. It has also implemented the Single SignOn (SSO)/Identity Access Management to improve the user experience and enhance security to citizens/employees/pensioners and others (as and when required) accessing applications through the internet and intranet. In this solution, 39 citizen services and three NDMC employees services have been placed for access to avail the services through single login after making the registration. NDMC is the first municipality which has implemented the Single Sign On (SSO) services to impart the services to citizens as well as their employees.