With written rules and regulations coming as a bottleneck in the developmental activities of national transporter, the Ministry of Railways has written to all the heads of departments including the General Managers (GM) to give priority to deliverance. The railways said that often written rules act as disablers which goes against the very intent of delivery and this such artificial restrictions should not be allowed to come in the way of development.
"The prevailing mindset of having a plethora of rules and processes for every single acitivity needs to change, especially if we desire to run the organization professionally, that we must if need to survive and also achieve our full potential," says Chairman Railway Board Ashwani lohani through a letter addressed to all the heads of departments.
Sources said that letter has come in the wake of PMO directing the Railways last week to expedite infrastructure development and change the public perception about the national transporter of providing an affordable, convenient and safe commuting.
A letter received at a General Manager office says that the complexities that have engulfed even simple activities, including those of the commercial variety continue to baffle the top authorities of the railways.
"Many of the circulars, policies and guidelines issued by various directorates of the Board, albeit with good intentions, therefore often act as disablers, thereby going against the very intent of delivery that all of us need to aspire for. It is also experienced that references made to the Railway Board on a variety of issues often go round in circles and the response thereof, most of the times is neither timely nor adequate," lohani said in his advice.
The CRB urged to improve upon deliverance by implementing course correction and officials should be encouraged to think and also act out of the box and take decisions directed at delivery, delivery that would lead to better productivity, enhanced earnings, improved infrastructure, a satisfied workforce and ultimately improved service delivery.
Earlier too lohani has communicated to his workforce by writing to boost the morale of the employees. A fortnight ago he had written an open letter thanking the strong workforce for their commitment towards the Indian railways, particularly on safety issues. He also declared that anyone can visit him and voluntarily report on various issues. In one such letter in November last lohani has said the accumulated deficit in upkeep of infrastructure due to "decades of neglect" is taking a toll on the Indian Railways.