A delegation from Public Grievance Redressal Department of Madhya Pradesh Government on Tuesday visited Raipur Municipal Corporation (RMC) to learn about the functioning of ‘Nidan-1100’ system.
‘Nidan-1100’ is an innovative system initially implemented in ten municipal corporations of the State provide the facility to register complaints regarding water, street lights and sanitation on telephone.
Under the system, a complainant would not need to do rounds of the civic body offices as he/she can register his/her complaint regarding the aforesaid problems by dialing toll-free number 1100 and the complaint would be disposed of in a given time limit.
The complaints can be registered anytime between 8 am to 6 pm.RMC officials concerned gave a presentation to describe about functioning of the system in detail.
By giving the example of complaints registered on ‘Nidan-1100’ regarding sanitation work, RMC officials informed that such complaints are first assigned to the Zone Sanitation Officer level to dispose of the same. If he fails, then the complaints are forwarded on the Zone Health and then Zone Commissioner level.
In absence of the Zone Commissioner, the complaint is forwarded to RMC Health Officer or RMC Commissioner to dispose of the same.The civic body officials informed the delegation that Director of the Directorate of Urban Administration and Development hold a State-level meeting to review the status of complaints registered and disposed of through ‘Nidan-1100’ on a monthly basis.
The Director also gives appropriate instructions to the officials of all ten Municipal Corporations, where the system is in practice.RMC officials also informed the gathering about the State Government’s plan of including five new services – APl ration card, birth – death certificate, destitute pension, new tap connection and building permission service in ‘Nidan-1100’.
The Call Center to register complaints on ‘Nidan-1100’ from all ten Municipal Corporations of the State is being operated in RMC building.The Sirector of MP Public Grievance Redressal Department, Tabassum Jaidi, Assistant Secretary, Padma Rokade, Programmer, Arvind Shrivastava also visited the Call Center to take a live demonstration of the functioning. The delegation members appreciated the system.