The Chhattisgarh Government will soon launch an ambitious programme to establish a ‘Citizen Call Centre’. This programme is named as ‘Jan Samvaad’, officials stated.
The Chhattisgarh Infotech and Biotech Promotion Socety (CHiPS) would be the as executing body of the programme.
The purpose of this initiative is to proactively collect citizen/household feedbacks related to different Government benefit schemes rolled out in the State.
The 'Jan Samvaad' would have a group of resources who would connect with citizens and collect information related to their grievances, feedback and suggestion regarding the benefits that they are availing under scheme(s) that they qualify for (if any).
As part of the operational process, a ‘Call Center’ front-end employee, shall place an outbound call to selected households of the State, and discuss the efficiency and the quality of benefits of the programmes in the State. Since, the selected households appear in the scheme beneficiary list; hence they would be a better judge in terms of real value of the schemes, officials stated.
‘Jan Samvaad’ shall also have information related to nearest government facility centers and infrastructure (Hospitals, Roads, Railway Network, Aganwadi centers, Schools, landscape and Electrification lines) around the citizen’s native place to assist in effectively interacting with them, the information that currently exists in the Chhattisgarh State departmental databases shall be utilized for the purpose.