Continuing its measures in order to fight the spread of the novel coronavirus, the Indian Railways on Monday decided to cancel all passenger trains, including premium trains, mal/express trains, and suburban trains until midnight of March 31.
To make it more convenient for passengers, full refund for all cancelled trains will be provided to passengers until June 21, an official railway release said.
Adequate arrangements are being put in place to facilitate hassle-free refund to passengers affected by train cancellations, it said.
The release further said that the public transporter has been refunding the passengers from March 21 and the payout will continue until June 21 for all those tickets generated from the PRS counters along with e-tickets.
For cancellation of the tickets, the passengers need not to come to the railway station and can get their refund online, the release said.
The refund is been given for two cases, one for the trains cancelled during stipulated period. Passengers can avail the refund from the date of travel up to three months period.
In the second case, the refunds will be allowed if the passengers do not to travel even for the trains that have not been cancelled.
For refunds, passengers can submit the ticket deposit receipt (TDR) to the chief commercial manager or the office of the chief commercial within a period of three months from the date of travel.
On submission of the TDR, and after verification of the train reservation chart, the passenger will be refunded the total fare amount within 60 working days from the date of the submission of the claim.