Uttar Pradesh Real Estate Regulatory Authority (UPRERA) announced to set up e-Courts to redress complaints of aggrieved parties through an integrated management module.
The new system will come into effect from February 2, 2020.
“The Authority has envisioned an evolutionary process of addressing complaints of aggrieved parties through an integrated complaints management module, to be known as e-Courts,” said a senior UPRERA official.
UPRERA Chairman Rajive Kumar said in Lucknow on Wednesday, “The e-Courts will ensure transparency, efficiency and effectiveness of judicial system with focus on achieving the vision of digital nation. The Authority thus seeks greater participation and support from various stakeholders in the success of the system for managing complaints in a digital fashion.”
The module is dedicated towards inviting complaints, processing them through logical rules and disposing them of in a time-bound manner digitally.
However, the UPRERA has decided to continue with the old complaint forms till 12 midnight of February 2, 2020. From the next day, complaints can be submitted only on the new forms.
The e-Courts comprise of steps starting with registration of complaints through an online form that collects required information in a mutually exclusive and collectively exhaustive fashion. Then the complaints are pre-processed/ scrutinised by RERA for missing information in the complaint. The complainants and respondents will have an interactive dashboard where all information related to their cases will be visible.
All information from parties will be sought online, aiming for transparency in the process and achieving a paperless approach.
Besides, the process entails adopting a robust communication engine for sending timely notifications.
Sources said that presiding officers would have an equally interactive dashboard, having all information about the complaint and necessary integration with project-related information. The last part involves partly automating the process of order generation so that no essential information is missed in the order.