The power discoms in the national Capital issued an advisory to warn the customers against the multiple fraudulent activities that are taking place in Delhi to trap them.
According to the Tata Power Delhi Distribution Limited advisory, many customers have raised this concern about receiving messages mentioning that their power supply will be disconnected because the bill payment was not updated. These fraudsters ask the customers to call or send a WhatsApp message or even request an in-person visit. These swindle activities are rampant because people instinctively call the number or ask for help and get lured into providing confidential details.
“Through its communication to customers, the company has requested not to call any unofficial number, download any third-party app for such activities, or request an employee visit. However, if an employee visits the customers’ premises, his/ her identity can be verified using company’s official Mobile App TPDDL Connect,” it read.
However, the BSES also issued an advisory related to the isssue, it read,” BSES discoms have been sensitizing consumers and in fact, have undertaken a very aggressive campaign in last few months across multiple platforms including on social media, WhatsApp, SMS Alerts and consumer newsletter (that goes with the bills) to inform consumers to be vigilant against these fraudulent calls and messages.”
“BSES officials are also sensitising consumers during in-person interactions and in RWA meetings to be alert on fraudulent calls and messages regarding electricity disconnection, bill payment, etc. and not click on unknown links or call on suspicious numbers received through SMS/e-mail,” the advisory read.
“BSES urges it's around 47 lakh consumers to be alert and pay electricity bills only through bonafide platforms like BSES WhatsApp, BSES Website, E-Wallets and QR Code printed on the electricity bill,” the advisory further stated.