Author: Shatughn Prasad
The Asansol Division of Eastern Railway organised Rail Jan Samvaad and Jan Suggestions programmes at 10 railway stations on Wednesday as part of Special Campaign 6.0, seeking passenger feedback and suggestions to improve station facilities, cleanliness and the overall travel experience.
The outreach programmes were held at Jasidih, Jamtara, Dumka, Asansol, Durgapur, Andal, Raniganj, Sitarampur, Pandabeswar and Panagarh railway stations. The initiative provided a platform for direct interaction between railway officials and passengers, enabling commuters to raise concerns, share experiences and suggest improvements in passenger amenities and railway services.
During the interactions, railway officials encouraged passengers to identify shortcomings in existing facilities and offer practical suggestions for making railway stations cleaner, more comfortable and passenger-friendly. The exercise also aimed to improve communication between the Railways and commuters and increase public awareness of available facilities and services.
At Durgapur railway station, Gen Z students participated enthusiastically in the programme and shared suggestions on improving passenger amenities, maintaining cleanliness and enhancing the overall travel experience. Their participation underscored the importance of involving young people in public consultations and incorporating their perspectives into efforts to improve railway services.
Rail Jan Samvaad is intended to help railway authorities understand passenger expectations, gather feedback and identify areas requiring attention. By facilitating direct engagement with commuters, such initiatives can help officials assess service-related concerns and make railway operations more responsive to public needs.
The programmes form part of the broader outreach efforts under Special Campaign 6.0, which seek to promote public participation and improve service delivery. The Asansol Division said such initiatives would support its efforts to provide cleaner stations, better passenger amenities and a safer, more comfortable and passenger-friendly travel experience.