Following a technical glitch, the Delhi Metro services were delayed for nearly two hours on Thursday on its three corridors. Many commuters took to social media to share pictures of stranded passengers.
A large number of people, mainly office-goers, take the metro in the morning to travel to their destinations in Delhi and neighbouring cities.
The Delhi Metro Rail Corporation (DMRC) tweeted around 9 AM to alert commuters: "Service Update Delay in services on Violet, Green and Pink lines. Please allow for some extra time in your commute."
“Train services on Green, Violet and Pink Lines were affected today from 8:05 AM to 11: 05 AM due to intermittent signalling issues resulting in movement of trains with restricted speed on manual mode with full safety,” said the spokesperson of DMRC.
“The signaling issue was reported from these Lines having the Bombardier-based signaling system. During this period, services on these lines were regulated to minimise delay and inconvenience to passengers,” said the spokesperson adding that the DMRC will be further investigating and taking up the issue with Bombardier to avoid recurrence of such failures in the future.
Meanwhile, commuters shared pictures of long queues at many stations, with people awaiting arrival of trains, on Twitter. “No metro from last 20 minutes at Kashmere Gate heavy rush," wrote one Mayank Sharma in response to the DMRC's tweet.
Many riders on these lines also tweeted that they were "not informed" about the reason behind the delay. Around 11:30 AM, the DMRC again tweeted: "Service Update. Services have been normalised. However, to avoid any further inconvenience, the system is still under observation. Passengers are requested to allow for some extra time in their commute."