Various departments of a train, viz. pantry, bed rolls, etc will have a separate WhatsApp group, which would be monitored by a senior railway official incharge of the cleanliness in the trains.
It will also help railways to bring about greater transparency and accountability in its functioning. Passengers can send in their requests on the group and the same would be forwarded to the authorized representatives by the official overseeing the group.
“Considering the continuous increase in passenger traffic, adequate facilities need to be provided at stations for passengers’ safety and comfort. Besides upgradation of these facilities from time to time and proper maintenance of facilities created are also required said,” General Manager, Northern Railway Vishwesh Chaube.
“WhatsApp groups have been created for train and pantry cleanliness, bed rolls, and functionality of air conditioners in trains. Photographs are being uploaded in these groups for monitoring by,” said a senior railway official.
Northern Railway, which is one of the busiest section of Indian Railways, has taken the lead with this being the second such service of Whatsapp being used by Railways. Earlier it had deployed the free interface to provide live update of all trains through Whatsapp number - 7349389104.
The Northern Railway has also set up a new washing line at the Hazrat Nizamuddin railway station in Delhi, which would assist in cleaning coaches within minutes.