In order to meet the increasing demand from the public for the “Doorstep Delivery” of services scheme, the Delhi Government has decided to increase the number of phone help-lines, mobile sahayaks and number of call centre executives to cater to the increasing demand.
According to the Government, the number of phone lines would be increased from 50 to 300 while the mobile sahayaks will be increased to 300 from present 70. Further the call centre executive would be increased to 600 from present 40.
The Doorstep Delivery Scheme — the dream project of the Delhi Government was launched by Delhi Chief Minister Arvind Kejriwal on September 11 to provide 40 essential services at the doorstep of the people which includes caste certificate, driving license, income certificate, and changes in RC, water connection, mutation, and registration of marriage and so on.
The decision to increase the technical services was taken by Kejriwal in a recently held review meeting on Saturday.
Accusing Opposition parties like Bhartiya Janata Party (BJP) and Congress, Kailash Gahlot, Minister of Law, Revenue, and Administrative Reforms department, said, “People response is overwhelming but at the same time there are some people from the Opposition and BJP who is continuously trying to make the scheme a failure by spreading wrong feedbacks and by hiring call centers to “block” the doorstep delivery of scheme. In the past one week, DSD call centers have received hundreds of fake calls from the same number and the numbers are even not a mobile number, they are some fake and call centre numbers installed with Interactive Voice Response (IVR) techniques.”
He said when the executives dialed the number back, the numbers were found to be invalid and call were dropped as soon a call was made. Moreover, they have also harassed our mobile sahayaks (operators) by giving them fake address. Hence we just want to send a message to the oppositions that don't atleast play politics and work against the welfare of common public.”
Meanwhile, Kejriwal tweeted, “They will block ten lines, and we will start 100 more. They will block our ten mobile associates, we will add 100 more”.
A total number of 71,637 calls were received till Thursday and out of total calls received 13,677 calls were answered. While 8,600 requests received call backs and around 372 household has been visited.