Next time you try to call the police control room to report an emergency your call would be answered by Interactive Voice Response System (IVRS). Gurugram Police have introduced IVRS to reduce frequency of bogus and blank calls that have plagued the system and made it dysfunctional.
The moment you dial 100, the IVRS system will ask you to press 1 to connect police control room of your convenience. Means if someone mistakenly dials 100 their calls will not be connected with the control room. The voice system will ask them to press 1 to connect with the police control room (PCR).
This pilot project is in an initial stage but the city police are planning to introduce this technology by next week.
The Gurugram police have introduced IVRS since October 15 at the control room. The motive behind using this technology is to reduce fake calls, which clogged the system who reported in the Gurugram police control room.
On an average, the PCR has received around 1. 60 lakh calls per month in which according to the police around 70% of calls were fake, and around 7,000 calls were valuable which were related with the crime category or emergency calls.
Out of 1,60,000 calls around 44,000 were missed calls, 4900 were information related calls, 3,400 calls were the wrong number, Inquiry related calls were 2,016 calls came from Delhi were 386 while only 678 calls were related with the crime category.
"The Gurugram police control room has 10 hotlines which are connected with the entire district. We had also received complaints regarding with dial 100. Earlier, callers have to hold on the call for some time as the lines will be busy, particularly during the day and the reason was several fake and blank calls," Deputy Commissioner of police (Headquarters), Deepak Gahlawat, said.
"If someone tries to dial 100 around 10 times their 8 attempts were failed now after this technology out of 10 calls eight attempts would be answerable. The 100-line will work round the clock, "the DCP, said.
According to the police, on an average around 500 call were received by individual operators in the police control room. Out of which only 10 to 15 calls are related to the serious offences. Rest calls are related to traffic jams, officer's number and affray.
"The move is part of an extensive upgradation plan for the control room. The number of telephone lines will be increased from the current soon," the DCP added.