Water Minister and Delhi Jal Board Chairman Satyendar Jain directed the officials to work tirelessly to ensure that clean water reaches the people of Delhi. He asked them to develop a robust complaint resolution mechanism so that any complaint is resolved within 48 hours.
The direction came in the meeting chaired by the Minister on Monday. He met senior DJB officials to resolve persisting water-related problems in the capital.
Jain told the officials that it is their prime responsibility to be alert and responsive to the people’s issues and complaints. He also instructed the officials to work tirelessly in ensuring that complaints do not remain pending and focus should be on resolving complaints in the shortest time span.
“The DJB should work tirelessly in ensuring clean water to the people. It is our prime responsibility to be responsive and alert to any complaints. A robust complaint resolution mechanism must be put in place and any complaint should be resolved within 48 hours,” he added.
Jain asked the officials to ensure that no complaints remain pending beyond the 48 hours mark and said, “Any complaints related to water supply, contaminated supply or otherwise must be resolved within 48 hours and complaints taking time beyond that should be flagged immediately so that a resolution can be reached as soon as possible. Data collection of complaints should be undertaken to know which areas face which kind of problems frequently so that those problems can be resolved once and for all for the benefit of the people”.
He further said, “Effective supervision of complaints should be done at ward levels so that a quick resolution can be done.”
Jain took progress reports of other ongoing projects and emphasised upon the qualities of alertness and responsiveness to be the prerequisite for a good administration.