With rampant complaints from Parliamentarians regarding protocol issues, the authorities of AIIMS on Wednesday decided to attach a Duty Officer to facilitate the MPs visiting the hospital for medical treatment.
As per the latest SOP issued by the AIIMS Director M Srinivas, Duty Officers (who are qualified medical professionals) from the Department of Hospital Administration will be available in the Control Room of AIIMS round-the- clock and the Duty Officer will be the Nodal Officer to coordinate and facilitate requisite medical care arrangements for Sitting MPs.
“The landline telephone numbers of the Control Room are 011-26589279, 011-26593308 and 011-26593574. Mobile phone number of Duty Officer on site is 9868397016 which will be constant irrespective of the person on duty,” the SOP notice read. “In case any sitting MP requires OPD consultation from a speciality/super-speciality department, the Lok Sabha/Rajya Sabha Secretariat or personal staff of the MP will contact the Duty Officer and provide him requisite details about the ailment and specialist/superspecialist doctor to be consulted,” it stated. “The Duty Officer will speak to concerned specialist/supcrspecialist doctor or Head of Department and will fix up the requisite appointment. In case it so required, they can speak to the Chief of Centre/Head of concerned department as well,” it stated. “On the scheduled date and time of scheduled OPD consultation, the MP will be requested to reach the office of the Duty Officer that is the Control Room,” it read.
“The Duty Officer will extend due protocol to the MP in his office and will confirm availability of concerned specialist doctor before sending the MP for requisite consultation, accompanied by a responsible official from the hospital,” it said.
In case of an emergency situation where an M.P. requires immediate medical management, the Lok Sabha/ Rajya Sabha Secretariat or personal staff of M.P. will contact the Duty Officer and provide him requisite details about the ailment so that the Duty, the SOP stated.
“Duty Officer Control Room AIIMS Hospital will be the single point Nodal Officer for coordinating all medical care arrangements for Sitting M.P.'s of Lok Sabha/ Rajya Sabha. He will speak to/ laise with his/ her counterpart Duty Officers of Centres if so required and may also contact/ consult Medical Supdt./ Chief of Centre/ Head of any department if & when there is any such requirement,” it said.
“All other patients who are referred to AIIMS for requisite consultation/ treatment in AIIMS by Hon’ble M.P.’s will be provided due assistance by the Media & Protocol Division,” the SOP further stated.