Ticket counters, control rooms, and security desks at Meerut South Namo Bharat station had an unusual staff lineup on Sunday. Schoolchildren took over several station duties for a day, getting a first-hand look at how India’s first regional rapid rail system operates and how different teams work together to keep passengers moving safely and comfortably.
The National Capital Region Transport Corporation (NCRTC) organised the special experience to mark Children’s Day. Under the guidance of NCRTC officials and station employees, the students stepped into the roles of station controllers, announcers and customer care associates, while also assisting commuters at ticket counters and the help desk.
For the young participants, the exercise offered a glimpse into the work passengers rarely see during their daily journeys.
They learnt about the responsibilities of station staff, security personnel, and maintenance teams, and how their coordination is essential to the station’s smooth functioning.
The station control room proved particularly engaging. The children asked questions about passenger safety and wanted to understand how Namo Bharat and Meerut Metro trains operate on the same tracks. Officials explained how the control systems work and the coordination required to manage train operations.
The students also spent time with personnel of the Uttar Pradesh Special Security Force (UPSSF), learning about passenger screening procedures. They watched how baggage is checked through X-ray machines and visited the security control room to see the live surveillance systems used to monitor the station.
The visit also introduced them to the work of the maintenance teams. Station staff explained how regular upkeep helps keep the premises clean and comfortable for commuters.
The children were not confined to observing operations. They interacted with passengers, greeted commuters, enquired about their journeys and handed over tickets. Their presence brought an unusual cheer to the station, with commuters stopping to smile and engage with the young volunteers. Some also appreciated the NCRTC initiative for giving students a chance to experience how a public transport facility works.
For the children, the day offered an opportunity to understand the responsibilities behind services they usually experience as passengers. Each part of the station became a learning space, from ticketing and announcements to security checks and train management.
The programme also included a ride on a Namo Bharat train. During the journey, the students experienced its speed, comfort and accessibility, gaining a passenger’s perspective of the regional rail service after spending time behind the scenes.
At the end of the event, each participant received a certificate as a memento of the experience.
The NCRTC initiative sought to familiarise children with the technology, teamwork and public service involved in operating the regional rail network. By letting them take on different roles, the event offered a practical introduction to how a major transport facility works and the people responsible for its day-to-day operations.
For commuters passing through Meerut South station, the sight of schoolchildren managing counters, greeting passengers and exploring control rooms made for an unusual Children’s Day experience.