With an aim to redress grievances for those villagers in the mountainous parts of the State, Uttarakhand Power Corporation limited (UPCl) has decided to hold series of customer care camps in the different districts of the State.
Officials of the Corporation informed that that rectifying electricity bills, allotment of new electronic meters and connections would be done during the camps. After considering grievances being faced by those villagers, who are living in the remote and mountainous parts of the state, UPCl has decided to hold series of customer care camps in the higher reaches of the state till the month ends.
Officials said that the corporation would also consider the natural disaster issue while redressing the grievances being faced by the villagers and further informed that the apart from rectifying the distributed billed electricity bills of the consumers, the officials will also assist consumers to have new electricity connections and replacing the obsolete electricity meters. Additionally, the defaulter customers would have an opportunity to clear their outstanding electricity bills in the customer care camps which are being organised till the month ends.
The officials confirmed that more number of camps would be organised by the department in the mountainous region of the State for redressing the grievances being faced by the villagers in the near future. Well established sources revealed that Rs 400 crore including surcharge and Rs 600 crore including surcharge for domestic and government establishments are outstanding till November, last year.
As per the roster prepared by the UPCl, series of customer care camps would be held at different locations under development block Chamoli, Karanprayag, Tharali and Joshimath in Chamoli districts and development block at Agustmuni, Jakholi, and Ukhimath in Rudraprayag district. Similarly, the customer care camps would be held sub division Sringar (Rural), Kirtinagar, and Devprayag. While speaking to The Pioneer, an official spokesman, UPCl, Madhusudan informed that UPCl managing director SS Yadav has been continuously passing stern instructions to the officials to take effective and concrete steps for redressing the grievances of customers.
He told that the department has been laying special focus to redress the grievances of those villages who faced brunt of natural disaster. “Depending on the feedback from the customers, the department will also take up decision to hold more customer care camps in the mountainous parts of the state. The customer care camps would be held at Uttarkashi, Chamoli, Rudraprayag, Tehri and other districts of the state till the month ends and said that the control room is already working for redressing the grievances of consumers.
He further told that the department has been continuously procuring electricity from the private electricity generators in order to bridge the gap between the demand and supply of electricity in the state.