The toll free helpline number launched by Uttarakhand Power Corporation limited (UPCl) has served its purpose since its launching in the last year.
Department officials said that the call centre has been receiving 250-300 calls per day seeking different types of assistance and complaints from the consumers.
Since its launching in October, last year, the toll free helpline number of UPCl has proved its worth. Well established sources revealed that the call centre received 8,000 calls in the last month.
The queries of most of the callers were regarding electricity supply, breakdown, new electricity connection. Additionally, couple of aware residents call the toll free number and inform about the power theft incidents in their locality.
Sources confirmed that the department has been working to curtail the line loss across the State after terming rural and urban areas of Dehradun, Nainital, Udham Singh Nagar and Haridwar district worst in terms of power theft.
Even, the vigilance cell of the department also receives update about the power theft from call centre. One of the department officials who wished anonymity told The Pioneer that the toll free number has proved its worth since its launching as it has started receiving calls from across the State.
He further informed that the toll free number also proved extremely beneficial for curtailing the line loss and electricity theft in the Garhwal and Kumaon divisions of Uttarakhand as the residents update the call centre about the power theft on frequent intervals.
He said that the more steps would be surely taken by the department for creating awareness among the masses about the toll free number as it will not only help the department for curtailing the line loss but also will also help to redress the grievances of the consumes in the very short duration of time.