The members of the Consumer Grievances Redressal Forum (CGRF) of the Uttar Haryana Bijli Vitran Nigam will make extensive visit of the areas in the month of May for hearing grievances of the consumers and to entertain new complaints. A spokesman said that the proceedings of the CGRF will be held at Sonepat on May 4, Karnal on May 6, Yamuna Nagar on May 8, Ambala on May 12, Rohtak on May 15, Panipat on May 19, Jhajjar on May 22, Kurukshetra on May 25 and Kaithal on May 27 respectively. The consumers from distant places will not be required to go to the Forum office at Panchkula for redressal of their grievances.
The CGRF shall take all grievances/complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, non compliance of Haryana Electricity Regulatory Commission orders etc. However, the cases of theft and unauthorised use of electricity, offences and penalties as specified under section 135 to 139 of Electricity Act, accidents and inquiries as under section 161 of the Act would not be considered by the Forum, he added.