To provide citizen-centric services in an easiest manner, Punjab Government is bringing major reforms in citizen service delivery system by adopting e-governance in its functioning.
To ensure the government’s commitment, Punjab Governance Reforms Minister Gurmeet Singh Meet Hayer on Thursday reviewed the functioning of Governance Reforms Department and also various projects running by the Department on behalf of the State Government. Appreciating the Department’s working, Hayer asked that services delivery should be given within stipulated time frame and with high quality.
The Cabinet Minister was apprised by the Principal Secretary, Governance Reforms, Tejveer Singh that Governance Reforms Department is a key service department of Government focusing on implementation of IT and e-Governance projects. Department is running many projects through its implementation agency, PSeGS like Sewa Kendras, Unified Helpline number 1100, PGRS, Online Admission portal, RTI Portal, PAWAN, State Data Centre, e-Sewa, E-office, GePNIC etc.
Other projects like Whatsapp helpline of corruption, Mobile Apps, State Data Policy were also reviewed. It was also informed that the department is also providing its technical assistance to other departments.
“There will be a zero tolerance policy in case any citizen gets harassed in Sewa Kendras and strict action shall be taken against service operator companies of Sewa Kendras,” said the Minister while asking the Department to closely work with other departments in bringing reforms in services and functioning.
All the departments should start working on the e-office as mandated by Chief Minister Bhagwant Singh Mann. He also asked the department to explore the methodology of doorstep delivery of services. The Department was given the mandate to bring state of art technologies like AI, ML, IoT etc to improve the functioning of the government's working . The Minister also visited State Data Centre and understands its working and importance.