To boost efficiencies in the functioning of all Urban Development authorities across Punjab, Chief Minister Capt Amarinder Singh on Wednesday virtually launched an online citizen portal to provide all property related services in a seamless manner.
Lauding the people-friendly initiative of the Punjab Urban Development Authority (PUDA), the Chief Minister said that it would hugely benefit the citizens across the state and enable them to avail all services regarding property matters in a smooth and transparent manner, thus eliminating inordinate delays and corrupt practices in the process.
The state Principal Secretary (Housing) Saravjit Singh informed the Cabinet that the portal had been developed to bring simplification of business process or work flow into each service without altering the system.
All documents and notings are digitally signed and thumb marked on a biometric device to ensure that work is not passed on to another. Information on Acts, rules, master plans, tender or auction notices or dues of property owners or property details will all be available through a single website.
The action at each level is time bound and limited to authorization, and no intermediary level can raise a query to the applicant or return it, which is currently the main reason behind delays and harassment of citizens.
Pendency at each level is flashed to all higher levels automatically, and every application is sent and processed in parallel to all concerned departments — finance, estate and engineering — thus saving processing time. Data is 256 bit encrypted, under digital signatures of Chief Administrator and one more officer, and hence cannot be tampered with.
*** Single window online citizen portal to provide all property related services in a seamless and simplified manner
***Aimed at eliminating inordinate delays and corrupt practices in the entire process
*** Digitally-signed and thumb-marked documents, notings
*** All information, like on acts, rules, master plans, tender or auction notices or dues of property owners or property details, now be available through single website
*** Completely paperless functioning — from application to the final output — in a time-bound manner
*** Input forms designed in simple format
*** Application included all information regarding documents to be submitted, steps of its processing, time to be taken at each level
*** Software maps entire organizational hierarchies, posting updation at each level
*** Action at each level is time bound and limited to authorization
*** No intermediary level can raise query to the applicant or return it
*** Pendency at each level is flashed to all higher levels automatically