Haryana Chief Minister Manohar Lal Khattar on Wednesday launched the ‘Auto Appeal software’ developed by the Haryana Right to Service Commission to ensure timely delivery of government services to the people of the state.
The software has been developed in collaboration with the Information and Technology Department and NIC.
Speaking on the occasion, the Chief Minister while defining Information Technology in a new way said that in today's era, the correct definition of IT is Immediate Transformation. We have to move towards the Happiness Index. The aim of the government is to bring ease of living to the common man of the state by using IT, he said.
Khattar said that by ensuring transparency and accountability, this software has been launched with the objective of providing benefits of government services and schemes at the doorstep of the last person standing in line. This will prove to be a milestone in the timely delivery of government services.
The Chief Minister said that action should be taken against the officer or employee who does not work within the prescribed time limit. The punishment fixed by the Right to Service Commission for dereliction of service delivery should be strictly implemented.
Apart from this, the officers and employees who work ahead of time should also be rewarded, he said. He added that there are about four months left for the good governance day, during which every employee should be evaluated.
Khattar said that at present, out of 546 notified services of 38 organizations of 31 departments, 277 services are being provided online through Antyodaya Saral Portal while 269 services are being provided offline.
He directed the Administrative Secretaries of various departments that the rest of the services should also be made online at the earliest.
The Chief Minister said that on October 26, 2014, when I took over the responsibility of public service, there was a queue of people outside the house and office of the Chief Minister, Ministers and government officers. They had to come to the capital of the state for every small and big work.
Within a month and a half of assuming office, the present government launched the CM Window and empowered the common man to lodge complaints sitting at home. So far, about 9 lakh complaints have been registered on this, out of which action has been taken on 8.25 lakh complaints, he added
Earlier, about 400 people had to come to Chandigarh every day for their work. Due to the CM window, time and money of these people has been saved, he said. Khattar also said that unique initiatives like Antyodaya Saral Portal, Web Halaris, Meri Fasal-Mera Byora have made life easier for the people of the state.
It was informed that if an officer or employees’ work is not done within stipulated time period and that work comes under the purview of the Right to Service Act, then the application under the Auto Appeal Software will go to the Appellate Authority. If the work is still pending, then the application will go to the higher authority. If work is still pending at both these levels, then the application will come to the Commission.
In such a scenario, if an officer or employee is fined thrice, he may also have to lose his job.