Haryana Government has issued a framework for implementation of Standard Operating Procedures (SOPs) in all regional transport authorities (RTAs) of the State.
The framework would ensure an effective implementation of SOPs for various activities including learners driving licence, permanent transport driving licence, renewal of driving licence, duplicate licence, endorsement of new class in driving licence, grant of fitness certificate, registration of new motor vehicle, duplicate registration certificate, transfer of registration certificate, No Objection Certificate, registration of out of state vehicles, addition or removal of hypothecation, permit (Haryana) and permit (National), said an official spokesman.
He said that information on processes, documents and fees would be made available on the Transport Department website. A list of jurisdiction of RTAs would be made available to all vehicle dealers and agencies as well as on the Transport Department website.
He said that District Administration websites would be linked to the Transport Department website, to ensure standardised information is provided across the State. Promotion of online applications would be done through mass media and notice boards providing information on processes, documents and fees would be made available at accessible location within outside RTA office for applicants, said he.
The spokesman said that facilitation desks would be setup in all RTA offices for RTA services. Assistance to fill in application forms online would be provided at facilitation desks by trained personnel and this service would be provided for a fixed fee determined by the Transport Department. Besides, the applicants would be able to retrieve and print online documents like DDR copy, traffic challan and National Crime Records Bureau (NCRB) report, at the facilitation desk, he added.
He said that all documents would be delivered by the postal department through window envelops to the address printed on the document. Mobile numbers of the applicants would be recorded on their applications and automated SMS would be sent to applicants at the time of approval of application by RTA with an intimation of the expected date of document delivery.