Haryana Chief Minister Manohar Lal Khattar is closely monitoring the Antyodaya Saral project and has issued strict directions to every nodal officer to timely deliver the services being given under the Project and also ensure timely disposal of public grievances, Project Director, Chief Minister’s Good Governance Associates, Rakesh Gupta said on Wednesday.
Presiding over a meeting with Nodal Officers of Antyodaya Saral Project here, Gupta directed that the grievances and complaints received on Antyodaya Portal should be solved at the earliest else departmental action can be taken against the officials who are negligent in their work.
He said that the Chief Minister will hold a review meeting over the same after every three months.
Taking stern action for showing lackadaisical attitude in the delivery of citizen-centric services at Antyodaya Saral Kendras, the Project Director has sought an explanation from Tehsildar, Aasand, Ramesh Kumar.
Taking cognizance of a complaint related to the creation of SC certificate reported on Antyodaya Saral portal, Gupta directed to inquire about the matter and fix the responsibility of the officer and employee concerned.
In the meeting, it was also directed to issue show cause notice to the Nodal Officer of Sports and Youth Affairs Department for his absenteeism.
Gupta also directed Transport, Women, and Child Development, Haryana Shahari Vikas Pradhikaran, Agriculture Department to improve their functioning immediately.
He also directed the departments to take prompt action on tickets coming on the E-ticketing system of the Antyodaya portal.
The official was appraised that till date more than 78 lakh applications have been received for more than 525 schemes and services of various departments on the Antyodaya Saral portal.
On average, more than 5 lakh applications are being received in a month. Apart from this, more than 1 lakh 20 thousand calls have been received on the helpline number of the Antyodaya Saral portal.