ŠKODA AUTO India has rebranded its entire sales, and service network with a Fresh, Modern and Simply Clever layout that elevates the presentation of the brand. ŠKODA will continue to offer proposition of 4 Year Service Care offering: 4 Year Warranty, 4 Year Road Side Assistance and optional 4 year Maintenance Package. As part of its efforts to enhance customer experience through digitalization, the ‘MyŠKODA’ App was previously introduced and offers a single window interface for the customers to interact with the brand and vice versa.
To facilitate 24x7 customer support services and enhanced customer interactions, ŠKODA AUTO has also introduced an AI-enabled Chat Bot on its website. On the service front, iService has enabled a tablet-based standardized service consultation process. The Package Pricing System Online (PPSO) system coupled with Auto Part, an inventory management and analytical tool, will ensure transparency in part prices, enhanced quality of job work, uniformity of charges across service network, optimum stocking of spare parts and reduced turnaround time.