IFFCO-Tokio General Insurance has launched a new Quick Claim Settlement (QCS) scheme for Motor OD Claims. This would enable the company to settle claims of up to Rs 20,000/- of private car customers and release the settlement amount within 30 minutes, directly into the customers' bank account. Speaking about this scheme, Warendra Sinha, Managing Director & CEO of the company said that the claim settlement has always been our focus area and we have recently been appreciated as the Best Claims performance in Crop Insurance.
“Since, traditional claim settlement process followed in motor insurance is now fast becoming a passé, we have launched this Quick Claim Settlement Scheme in keeping with best service standards,” he added. Those keen to seek the benefits have to register the claim with the QCS team through the call centre who would guide the customer how to proceed.
"Once the claim is approved, the claim amount would be digitally transferred to the customer's bank account within 30 minutes. Customers may then get their vehicles repaired at the workshop of their own choice, and as per their own convenience. “The entire claim process will work seamlessly, and in case the customers don't accept the offer then they will be routed to the nearest preferred garage from where the traditional claim process will be followed,” said a senior official.