Air passengers can now seek help of chatbots to resolve their problems and register grievances using social media, with the Government on Monday launching an upgraded version of AirSewa digital platform.
Passengers will also have access to real-time flight status and schedule for both domestic and international flights with AirSewa 2.0, according to the Civil Aviation Ministry.
Besides, the ministry plans to come out with the next generation of AirSewa 3.0 digital platform in the next few months, wherein air travellers can register themselves under DigiYatra initiative.
DigiYatra seeks to promote paperless and hassle-free air travel. It is biometrics-based digital processing system for passenger entry and related requirements at the airport.
AirSewa 2.0, the upgraded version of the web portal and mobile app, provides chatbot support for faster resolution and personalised traveller experience. Also, passengers can sign up using their Facebook and Google accounts. Generally, chatbots are computer programmes that interact with people through audio or text messages.
Among other features, grievances can be registered using social media with hashtag ‘#AirSewa’.
The AirSewa portal and mobile app were launched in November 2016. Since the launch, AirSewa 1.0 has helped resolve significant number of air passenger concerns, as per the ministry.