The current financial year will be “a golden year” for Punjab National Bank due to its multi-pronged strategy and steady focus, its managing director Atul Kumar Goel has said. The state-owned bank’s aim for FY24 is to adopt a multi-pronged strategy that seeks to build upon the existing synergies and capabilities to further scale up operational efficiency for facilitating sustainable and profitable growth, Goel said in his message to shareholders.
“The strategy relies on increasing market share, which includes boosting both CASA (Current Account Savings Account) share and increasing credit offtake, especially in the RAM (Retail, Agriculture and MSME) segment; improving asset quality through increasing the rate of recoveries, minimising slippages, robust monitoring of special accounts to prevent their movement to the delinquent category and enhanced collections efficiency,” he said.
Besides, as per the annual report, the bank will focus on accelerating digital transformation with an emphasis on leveraging digitisation to procure more business, thrust on customer centricity through the rendering of enhanced customer service and superior customer experience and affect the employee-centric transformation to enhance efficiency and productivity of the workforce.