The TP Southern Odisha Distribution Limited (TPSODL) has launched an all-woman Customer Relation Centre (CRC) here.
The centre is managed entirely by the female staff of TPSODL which includes the customer care executives, cashiers, housekeeping staff and the security guard. The Centre was officially inaugurated by CEO and MD, Tata Power Dr Praveer Sinha.
The CRC ensures quick resolution of any requests/complaints or queries and bill payments under one umbrella. It is equipped with highly trained staff and has been aesthetically designed with all amenities like drinking water, air conditioning, washrooms, waiting area, query management system, senior citizen dedicated desk, self-service kiosk and LED screen for display of safety and other related information. Apart from this, posters and banners have been set up to keep the customers aware about energy conservation, demand side management, rooftop solar, home automation, digital avenues and security and safety.
The company has also enabled a customer feedback system for acquiring in-depth information of processes and systems as a step towards ensuring superior service quality.
“Our highly qualified women staff will ensure the resolution of all grievances of our customers,” said Chief Executive Officer, TPSODL Arvind Singh.