The Reserve Bank of India, Bhubaneswar conducted a programme to make bank customers aware of the benefits of the Bank Ombudsman scheme here on Wednesday.
Banking Ombudsman, Odisha Shreedhar Behera and RBI his colleagues, AGM Basanti Rath and Manager Biswanath Sahoo, attended the programme. Controllers from the SBI and the Canara Bank and Managers of all banks in Brahmpur town and their customers were present.
Behera explained in details the roles and responsibilities of Banking Ombudsman and the services rendered by it. He told the customers to intimate banking related grievances to the concerned bank branch first. If the issue is not redressed, they should approach Banking Ombudsman for redressal of their grievances, which will be dealt in a time bound manner.
He suggested customers to escalate their genuine banking related grievances to the BO, Bhubaneswar if it is not resolved at individual Bank level.RBI AGM Rath requested all the Bankers