The Airports Authority of India’s (AAI) Biju Patnaik International Airport here organised a workshop on “Soft Skills & Better Communication” on Friday with Travel Agents’ Association of Odisha vice-president Himansu Das as the guest lecturer. The workshop was inaugurated by Airport Director Sharad Kumar. Airport Senior Manager (Fin/Comml) Basudev Behera delivered the welcome address. Kumar said the workshop held for all concessionaries and stakeholders associated with AAI aimed to help them understand the customer psyche in a better manner.
“Our way of talking, our body postures, our tone of words could make or break not just our business but all our human relations with an individual,” Kumar said and hoped that with combined efforts the Bhubaneswar airport would make the rich and varied culture of Odisha proud.
Das explained, “We, as service providers or rather as human beings, are not capable of understanding why or how people react to different situations in different ways. Every individual goes through a series of events during the day which decide the course of the his mood, behaviour and dealing pattern. It is our duty to deal with everyone with utmost respect. Our work ethics will only be our goodwill.”