The State Bank of India (SBI) is considered as one of the most customer-friendly banks, but in Tarbha of Subarnapur district, the customers allege it is the opposite.
The town bustles with business activities and a number of adjacent towns depend upon the bank’s services .Customers feel harassed as the draft printing machines of the bank doesn’t function and they have to travel 30 km to the district headquarters to get their work done.
The machine is not working and there are no staffs for it, said a bank official to a customer who had come to make a draft. The passbook printing machine is also defunct. The customers are not able to update their pass books and get new passbooks. Though the SBI has opened two ATM counters in the town, they remain out of order and no cash is available most of the time. The retired service holders also depend on the SBI for their pension.
When contacted, Tarabha SBI Branch Manager Babulal Deep said, “The machines are very much necessary to run a bank. But as we have less staffs, that is why we are not giving draft service.”
The locals demanded the bank’s senior officials to take immediate steps to solve the problems.