The Central Electricity Supply Utility of Odisha (CESU) has redressed 15,288 out of 15, 364 fuse-related complaints and 5,028 out of 5,099 meter and bill related complaints during 2012-13.
The CESU customer care center here is functioning round-the-clock to receive the fuse call, meter and bill related complaints.
While cheque drop box and cash collection facilities are available at the CESU’s customer care centre, which the customers can use from 8 am to 8 pm everyday, they can lodge their complaints over telephone number 0674-2391110 and get them redressed.
This apart, the Consumers’ Grievances Day was being observed at all the 20 electrical divisions in the districts of Cuttack, Jagatsinghpur, Kendrapada, Puri, Nayagarh, Khurda, Dhenkanal, Angul and parts of Jajpur for spreading awareness among the consumers about registering complaints and getting them redressed suitably.