Railway commuters can now check authenticity of their agents on www.irctc.co.in. West Central Railway (WCR) in a statement on Tuesday said that photo id proof of agents and authorisation certificates should be showcased in the agents’ offices.
WCR appealed to the railway commuters to always fill cancellation forms for cancellation of reserved tickets.
On several occasions agents do not cancel the reserved tickets and sell it to others. Commuters should also ask for booking and cancellation receipt from the agent.
Commuters should ask agents to submit their mobile number during booking so that the customers can immediately get the SMS of ticket booking and other information like rent, service tax etc.
Commuters should use the SMS ticket during the journey as this ticket is valid alike printed tickets. Travellers need not keep print-outs of their tickets.
If commuters take E-ticket from the agent, then they should ensure that agent’s name, telephone number and outlet address is printed on the ticket.
Commuters should keep their photo id proof like driving license, passport, nationalized bank passbook with photo, ID card issued by Central/State Governments.
WCR appealed to the citizens that they should not purchase reservation tickets from agents during 8 am to 12 in afternoon as this timeslot is provided for personal booking by customers on the www.irctc.co.in.
According to the norms consumers need not pay more than Rs 40 for reservation in first second and third AC coaches besides the ticket amount and not more than Rs 20 for reservation in sleeper and chair car coaches besides the reservation cost to the agent.
Citizens for any irregularity by agent can complaint on telephone number 011-23745962 or email to agentcomplaint@irctc.co.in.