The Madhya Kshetra Vidyut Vitran Company (MKVVCL) on Thursday announced that 250 channels have been added to the company call centre, taking the cumulative number to 800.
The company stated that the upgrade will help provide time-efficient services to consumers across its jurisdiction, spanning 16 districts in the state.
The company claims it managed to answer 99.64% of the 8.9 million calls received during the financial year 2024–25.
Managing Director Kshitij Singhal underlined that, through advanced technologies like IVR, voice bots, WhatsApp chatbots, and the Upay app, over 1.5 million consumer complaints were resolved during this period. Feedback from consumers has been overwhelmingly positive, with 99.79% satisfied with the timely resolution of complaints.
Additionally, MKVVCL is establishing 12 new complaint resolution centres for low-voltage consumers and four for high-voltage consumers, alongside deploying new ladder-equipped vehicles to address issues swiftly. The company remains committed to providing high-quality, uninterrupted electricity and fast responses to consumer needs.
Separately, MKVVCL announced that the 46th Inter-Regional Cultural Competition will take place at Manas Bhawan in the state capital on February 13 and 14 this year.<The two-day cultural extravaganza will host competitions in segments including Indian classical music, light music, bhajans, folk songs, and film songs, offering a platform for employees to showcase their talents.