The Gwalior Municipal Corporation has warned the staff dealing with Jan Mitra Centres, the public grievance redressal system, of quick and harsh punishment for corruption and misbehaviour with citizens. The services of erring operators and in-charges can be terminated forthwith on receipt of complaints, the Corporation Commissioner, Vinod Sharma, has said.
The Commissioner told a meeting of operators, coordinators and Jan Mitra in-charges that the Jan Mitra has the highest priority for resolving citizens’ problems. Strict action would be taken against the employees who misbehave with the citizens. Most of the staff are working on Jan Mitra centres at the Collectorate.
He said that regular monitoring of Jan Mitra centres would be conducted by the additional commissioner, deputy commissioners and coordinating officers. Two additional commissioners - Daultani and RK Shrivastava - would coordinate the work of six Jan Mitra centres each and the remaining three deputy commissioners — Devendra Singh Chauhan, NK Gupta and Pradeep Shrivastava - three Jan Mitra centres each. Daily monetary charge of revenue cases would be sent to the Collector.
At the meeting, deputy commissioner RK Shrivastava, the nodal officer of Jan Mitra, Pradeep Shrivastava, Devendra Singh Chauhan and other departmental officers were present.
The deputy commissioner, public welfare, Devendra Singh Chauhan said that the municipal corporation commissioners have sanctioned 84 applications of social security pension received from Jan Mitra centres.
All these beneficiaries have been informed that pension would be deposited in their accounts through the pension portal. Similarly, BPl number has been given by the sub-divisional officers after sanctioning BPl application form. In all 43 applications have been sanctioned in given BPl numbers.