Chief Minister Shivraj Singh Chouhan reviewed functioning of helpline here on Thursday. He inspected call centre at MP Nagar and came to know about the problem redressal arrangements. The Chief Minister stressed the need to increase number of lines of call centre.
Chouhan said that the State Government is undertaking public welfare works. It is necessary to know ground realities of schemes’ implementation. Ministers and officers have been directed to undertake field tours in this connection. He said that Mukhyamantri Helpline has been started from January 11. So far, 12,500 phone calls have been registered.
Of these, 4,200 are complaints while remaining are suggestions and information etc. Action is being taken on all calls earnestly. Generally, complaints will be redressed in 7 days and complainant will be informed. He said that action is also being taken on suggestions and information. They will be used in quick redressal of complaints and further improving public services.
The Chief Minister inspected call centre functioning and complaint redressal system by conducting the process himself. He received phone call from Ajay Singh Chandel of village Unniyon under Ghatiya development block of Ujjain district. He enquired about complainant’s problem. Surprised at Chief Minister’s voice over the phone, Ajay Singh Chandel informed that gas company in his area is issuing receipt of Rs 50 without any reason.
later, Chouhan made the staff call 3 applicants whose complaints have already been redressed. When phone of Indore’s Govardhan Dahima was found engaged, another Indorean Ghanshyam lalwani was contacted over phone and asked whether out of order streetlight in his area has started functioning. lalwani, who was also surprised finding the Chief Minister over phone, informed that light was started soon after complaint but has gone out of order again.
The Chief Minister talked over phone to Kamta Prasad Dwivedi, who had complained about out of order handpump. Dwivedi of village Manan in Gunnaur development block of Panna district informed that the problem has been redressed. After inspection, Chief Minister Chouhan encouraged call centre’s operators and posed for a photograph with them.