Now, the new consumers will not be perturbed for the installation of new electricity connection, also for the new connection consumers should not make so many visits to electricity board office as the new connection booking will start online.
Online applicant will get the new electricity connection within 48hours along with the installation of electricity meter. Electricity Company has decided for the lower line connection and starts the arrangements for this process.
This arrangement is on trial basis and from next month website link will be open. This information was given by the Chief Manager of Gwalior region SK Upadhayay. All the officers of Electricity department City Circle Arun Sharma, all regions Assistant Managers have attended the press conference. Upadhyay said that call centre will become stronger and the consumers will not face any busy line so we have started 100 more lines for the communication.
On 18002331912 number if anybody calls and lodge the complaint then he/she will get the problem solved with immediate action. In case any consumer wants to meet with the company employees then they can check the availability of the concern officer to whom he/she wants to meet. The facility is providing by the software about the presence of officers. Officers have to give the thumb impression when he entered in the office or leave the office, so that the information on this basis will be available about the employees.
To avoid the inconvenience of Industrial units, meeting was conducted at Collectorate. Tansen Nagar and Banmore businessmen of Stone Park have raised their voice against the monopoly of electricity department. They said that without any prior information Electricity department shut down the electricity.
To start the machine it takes four to eight hours and due to this action we bear big losses. Electricity Company doesn’t have proper planning. After listening the problems of the merchants Gwalior Collector Sanjay Goyal instructed the electricity company’s officers to SMS the information in advance so that they can manage the other option and prepares their further planning to continue their work.
Electricity Company have started the website link by the name of Sankalp. At present HT consumers are applying for the connections but now for the lower line connections will also be available through online. Consumer have to submit the documents online and feed the load and done the digital signature and deposit the fees. After this the concern zone will receive the application and within 48hours electric meter will be installed.