Encouraging results are being yielded by Chief Secretary’s weekly meeting with common people to solve their problems and similar efforts at the district level also. CM Helpline is also an effective medium to solve people’s problems. Chief Minister Shivraj Singh Chouhan also solves people’s problems through Samadhan Online.
Employees of various departments have been trained at Mantralaya to solve people’s problems. Quick action to dispose of people’s applications is also being undertaken at weekly public hearings at commissioner and collector level.
Campaign at Alirajpur Haat-Bazaars
People’s complaints are also redressed at Haat-Bazaars in Alirajpur district. Video- conferencing is also used as per requirement. The state government has lauded this system. It is being contemplated to implement this system in other districts also.
Additional Director’s intensive tours
Additional Director Public Grievance Redressal Smt. Tabassum Zaidi has toured all 51 districts of the state and reviewed progress of public complaint redressal. Information about functioning of Public Grievance Redressal Department was given to concerning district level officers. Department’s audit team got solved 66 thousand 615 cases in one year. Process is on to dispose about 15 thousand cases.
Chief Secretary lauds move
Chief Secretary Anthony de Sa lauded collectors of Alirajpur, Dhar, Khargone, Burhanpur and Singrauli for solving people’s problems quickly. He also praised SPs of Alirajpur, Dhar, Sheopur and Barwani for quick disposal of people’s problems.