In Gwalior region, under the scheme of Public Service Guarantee Act, 2389176 service matters were given the services. Officers were penalised with the amount of Rs 80,250 as they have not provided the services within the time limit.
Gwalior Commissioner SN Rupla has clearly instructed the officers concerned to solve the issues of Public Service Guarantee Act in due time. Under the act of lok Sewa Guarantee 2010 till now twenty three departments 160 services were taken in the act.
As information collected by Gwalior commissioner Rupla, in Gwalior region five districts 25,69,181 different application received for the services. At the end of May 2016, 23,89,176 services were completed in time limit. As many as 9,33,189 services were provided to the Shivpuri district, in Gwalior district 6,19,886, in Guna district 5,93,113, in Ashok Nagar district 2,42,978 and in Datia district in 10 matters services were provided respectively.
Where services were not provided in due time there penalty was imposed on the concern responsible officers. In Shivpuri district officers were penalised with the amount of Rs 54,250, in Guna district, Rs 11,000 and in Datia district Rs 15,000 rupees.
Madhya Pradesh lok Sewa should be availed by the citizens under the act of 2010 and it has concern about the rights of the citizens. Chief Minister Shivraj Singh is more concern about the rights of citizens and for the general public it has to be given as it is their rights.
General public should not be dependent for their rights they should get the service within the time limit. This is the nation first law which is applicable in Madhya Pradesh only. In the service act time limit is set to provide maximum benefits to the general public. It is proposed that if the concern officer/worker delays the work or keep delaying it for long time then they will be penalised. In Gwalior region the suffered people have got the Rs 17,600 as penalised amount against the compensation.