The Reserve Bank of India’s (RBI) recent approval of a proposal seeking enhanced ATM withdrawal charges has resulted in mixed reactions from people in the traditionally cost-sensitive state capital.

As per the fresh guidelines, customers will soon have to pay Rs 23 for each transaction exceeding their free withdrawal limit, both at their own bank’s ATMs and those of other banks.

Harsh, a telecom professional, believes the impact will be minimal on the younger generation. "For those of us who are tech-savvy, this won’t matter much. But it’s definitely going to affect the elderly and the economically weaker sections who depend on cash."

His brother-in-law, Abhishek, voices frustration, saying, "The government is targeting the middle class again. First, we see increased taxes, and now we’re being charged to withdraw our own money. It feels like we’re just here to fill the coffers of the government."

Meanwhile, Vikram, who works for a bank, approves of the move. "It’s a good decision. It will encourage more people to adopt digital payments. Banks provide services, and charging for them is a standard practice. Nothing wrong with that. Freebies don’t contribute to national growth."

At a local tea stall, Vipin Tiwari shares his concern: "For employees, especially at the end of the month, even small expenses matter. Imagine withdrawing Rs 1,000 but paying an extra Rs 23 just because you’ve crossed the free limit. It’s unfair when banks waive off loans worth thousands of crores for big industrialists, but the middle class is left bearing the brunt."

Social worker Prateek adds, "Our leaders act like magicians, and the public are just spectators. A society governed by the uneducated is bound to face ethical and moral decline."

Gunjan, a nurse, offers a balanced perspective: "While encouraging digital transactions is good, the needs of the poor and middle class should not be overlooked. Some relief should be provided."

An elderly couple, Mahesh and Sujata, reflect on the past: "Back in the ’70s, banks struggled to get people to open accounts. Now that most Indians have accounts, banks hold the power and exploit customers."

Muskan Pathak, a college student, says, "I rely on my monthly allowance. An additional charge just to withdraw my money will be a burden for students like me."

Businessman Sameer criticises the banks: "They justify these charges, but ATMs often run out of cash. If we’re paying extra, the quality of service should improve too."

Neeta, a housewife, expresses concern for her family budget: "We often withdraw small amounts for household expenses. Extra charges will force us to rethink our spending habits."

Ramesh, an auto driver, adds, "I earn mostly in cash and deposit it regularly. Higher withdrawal charges will affect people like me who live on daily wages. Plus, this move pushes us towards digital payments, which are prone to scams."

Retired government employee Ashok feels disheartened: "We trusted banks with our savings, but now it feels like we’re being punished for using our own money. Banking should be about convenience, not just profit."

As India continues its digital transformation, the RBI’s new directive reflects a broader push towards cashless transactions. However, with concerns over financial inclusion and fairness, the debate around the policy is far from over. Will these moves truly encourage digital adoption, or will they just widen the gap between the rich and the everyday citizen? Only time will tell.