A video from the Delhi Metro has gone viral on social media, showing passengers jumping over the exit gate at Jama Masjid Metro Station. The incident took place on February 13 at 11.22pm. According to officials, the surge in commuters occurred when two trains arrived at the station simultaneously, leading to a heavy rush at the exit gate. At that moment, the gate reportedly stopped functioning, further adding to the congestion. In response, authorities allowed passengers to exit through a side gate. In the video, a large number of people could be seen jumping over the automated fare collection (AFC) gates with many filming the act on their cellphones.
Reacting to the incident, the Delhi Metro Rail Corporation (DMRC) on Saturday reacted to a viral video showing people jumping over automated fare collection gates at the Jama Masjid metro station, saying there was a temporary surge in the number of passengers for a brief period of time.
"Due to this, a huge crowd gathered at the exit gate and the exit gate stopped working at that very moment," the DMRC said in an official statement. In response to the congestion, the crowd was directed to a side gate, where passengers were seen jumping over the gate. Some individuals also began making noise, adding to the confusion. Despite the brief disruption, the situation was quickly brought under control, and the crowd dispersed shortly thereafter," DMRC clarified.
"Security personnel and other staff were adequately present to counsel the passengers and the situation was never out of control," Anuj Dayal, the Principal Executive Director of DMRC Corporate Communications explained.
It was a momentary reaction of some passengers due to a sudden surge near the AFC gates, he added. The video, which has been widely circulated, also appears to have been edited, with added sound effects, including the noise of a metro train and background music. However, DMRC emphasized that similar incidents had occurred before, and no formal complaints had been filed following the episode.Delhi Police, who monitor security at Metro stations, also confirmed that no complaints have been lodged.
