Uttar Pradesh Chief Minister Yogi Adityanath has sought explanations from various district administrations for their poor performance in addressing people’s complaints received through the Integrated Grievance Redressal System (IGRS), CM Helpline and on Sampoorna Samadhan Diwas.

For the past several days, the chief minister has been receiving reports of delays and inaction in resolving grievances and has taken a firm stance against negligent officials. He has called for explanations from the district magistrates and senior superintendents of police/ superintendents of police of the districts involved.

It is anticipated that significant action may be taken against those found responsible for the negligence once the reports are out. 

Chief Minister Yogi Adityanath recently expressed displeasure during a high-level meeting over the negligence in resolving complaints received through the IGRS, CM Helpline, and on Sampoorna Samadhan Diwas. He instructed that reports be called for from the negligent officers.

Following this, Chief Secretary Manoj Kumar Singh conducted a review of complaint resolution across the IGRS, CM Helpline and Sampoorna Samadhan Diwas. The review revealed poor performance in several districts between September 1 and September 25. Many complainants expressed dissatisfaction, as recorded through feedback collected via the CM Helpline and CM Dashboard. Districts like Deoria, Bhadohi, Gonda, Lalitpur, Prayagraj, Kaushambi, Fatehpur, Azamgarh and Mirzapur reported dissatisfaction levels as high as 70 per cent.

In response, Chief Secretary Manoj Kumar Singh reprimanded the district magistrates and senior superintendents of police/ superintendents of police of these districts and instructed them to make improvements. He is also preparing to submit the findings of the review to the Chief Minister's Office.

Experts suggest that based on the report, Chief Minister Yogi Adityanath may take strict action against negligent officials.

However, the review also highlighted districts that performed well in resolving complaints in August and September. In August, Auraiya, Lakhimpur Kheri and Lucknow were commended for their timely resolution and submission of special closure reports.

Similarly, in September, districts such as Auraiya, Lakhimpur Kheri, Meerut, Saharanpur and Gorakhpur demonstrated strong performance. The chief secretary praised the district magistrates and senior superintendents of police/ superintendents of police of these districts and directed other officers to follow their example.