To ease the summer vacation peak rush travel on trains, Red rail, a subsidiary of Red Bus which is a partner of the Indian Railway Catering and Tourism Corporation (IRCTC) has launched features like “Seat Guarantee” and “Connecting Trains” to address the challenges faced by passengers dealing with uncertain travel plans due to waitlisted tickets.
“Seat guarantee” feature ensures a refund of ticket amount if a waitlisted ticket fails to get confirmed after chart preparation. Passengers will also receive an extra 2X refund as a voucher coupon, for future bus or train bookings and “Connecting Trains” feature is for the issue of limited seat availability by suggesting alternative routes. Passengers can see more options when direct trains are fully booked or waitlisted,” said a statement by the company.
“The importance of new features is aimed at improving train travel for millions of passengers. These enhancements aren’t just about making reservations easier but also about easing the worries of train travelers,” said Prakash Sangam, Red Bus (CEO).
