To enhance public service efficiency, Punjab Police has introduced a fully digitized grievance redressal system, allowing citizens to lodge complaints online without the need for repeated visits to police stations. The initiative aims to streamline the process of addressing public grievances, making it more accessible and convenient for the people.

Punjab Police’s Public Grievance Redressal Wing has implemented this system, which harnesses advanced technology to ensure timely complaint resolution. The system is powered by artificial intelligence-based software designed to track complaint progress and provide real-time updates to users.

A supervisory dashboard has also been developed, allowing officials to monitor multiple complaints at once and prevent delays caused by repeated inquiries. This digital platform ensures transparency and accountability, making it easier for the public to engage with law enforcement.

The online grievance portal, accessible via https://pgd.punjabpolice.gov.in, is expected to significantly reduce the burden on both the public and police officers by simplifying the process of filing and tracking complaints. The platform also supports efficient complaint management, ensuring that issues are addressed promptly and without unnecessary hurdles.

Punjab Police's shift to a digital system reflects a broader push towards modernization and improving public service delivery. By embracing this technology, the police department aims to foster greater trust with citizens, ensuring their grievances are addressed swiftly and effectively. This move is part of a wider effort to integrate digital tools into government services, ultimately benefiting the public by enhancing transparency and efficiency.