Passengers unable to travel due to roof collapse at IGIA to get full refund

| | New Delhi
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Passengers unable to travel due to roof collapse at IGIA to get full refund

Saturday, 29 June 2024 | PNS | New Delhi

Passengers, who were scheduled to travel out of the national capital, on Friday morning from Delhi Airport Terminal-1 but could not due to the temporary shutdown following a roof collapse will get a full refund. The Ministry of Civil Aviation on Friday asked airlines to ensure that there is no abnormal surge in airfares for flights to and from the national capital amid suspension of operations at Delhi airport's Terminal 1 following the roof collapse incident.

Structural Engineers from IIT Delhi have been asked to immediately assess the incident at Delhi T1. Further examination will be decided based on their initial findings. Similarly AAI will have the Jabalpur incident examined.

Following the tragedy, Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu  convened a high-level review meeting with key officials including the Secretary of the Ministry of Civil Aviation, Director General of Civil Aviation, Chairman of the Airports Authority of India, Director General of the Bureau of Civil Aviation Security, and Joint Secretaries of the Ministry of Civil Aviation.  It was decided that 24/7 War Room Establishment & efficient management of T2 & T3 A 24/7 War Room will be established under the close monitoring of the Ministry of Civil Aviation. This War Room will ensure the full refund of cancelled flights or provide alternative travel route tickets as per availability. All refunds will be processed within a stipulated time of 7 days.

The Airports Authority of India (AAI) has been directed to issue a circular to all minor and major airports to conduct a thorough inspection of structural strength.

These inspections must be completed within the next 2-5 days, and the reports are to be submitted to the Ministry of Civil Aviation.

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